Privacy Policy

Introduction

ǑZHEA FASHION CENTER ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website and social media platforms, visit our physical store, or interact with us through any communication channel. It also outlines your rights and choices regarding your personal information.

By using our services, including our website, store, or social media pages, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We collect various types of information to provide you with the best shopping experience and fulfill your orders:

• Personal Information: Your name, email address, phone number, shipping and billing address, payment information (e.g., M-Pesa details or card information), and any other details needed to process your orders.
• Transaction Information: Products purchased, order history, delivery details, and payment status.
• Device and Usage Data: Information about your device, browser, IP address, and browsing activity when visiting our website or interacting with us on social media.
• Communication Data: Correspondence via email, SMS, WhatsApp, or social media, including customer service inquiries.

How We Use Your Information

We use your information for purposes including:

• Order Fulfillment: Processing and delivering your orders, and providing customer support.
• Customer Service: Responding to inquiries and resolving account, product, or service issues.
• Marketing: Sending promotions, newsletters, or offers based on your preferences (you can opt-out at any time).
• Service Improvement: Enhancing our website, services, and shopping experience based on feedback.
• Legal Compliance: Meeting legal, tax, and regulatory obligations under Kenyan law.
• Fraud Prevention: Detecting and preventing fraud or unauthorized transactions.

Sharing of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Trusted partners such as delivery couriers, payment processors, and IT service providers, bound by confidentiality.
• Marketing Partners: For targeted promotions (opt-out available).
• Legal Authorities: If required by law, court order, or for fraud prevention purposes.

Social Media and Walk-In Orders

Social Media: When you order or communicate with us on platforms like Instagram, Facebook or TikTok we may collect your information for order processing.

Walk-In Orders: At our physical store, we may collect your name, phone number, and payment details to process your purchase.

SMS Communication

We may send SMS or WhatsApp updates for order confirmations, delivery updates, and promotions. By providing your number, you consent to receive such messages. You can opt-out anytime by replying "STOP" or contacting us.

Data Retention

We retain your data only as long as needed to fulfill our services or comply with legal requirements. Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Under Kenyan data protection laws, you have the right to:

• Access your personal data we hold.
• Correct inaccurate or incomplete information.
• Request Deletion of your personal data, subject to legal or contractual obligations.
• Opt-Out of marketing messages via unsubscribe links or by contacting us.

Security of Your Information

We use secure payment methods and encryption to protect your personal and financial data. However, no online transmission is 100% secure, so we cannot guarantee absolute protection.

International Data Transfers

If your data is processed outside Kenya, we will ensure it is handled with adequate security and in compliance with applicable data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please check back to stay informed on how we protect your information.