Returns & Exchange Policy

Our Policy

At ǑZHEA FASHION CENTER, we value our customers and want you to be fully satisfied with your purchase. Because our products are custom-made and carefully tailored to your specifications, our return and exchange process is slightly different from standard retail stores. Please read the policy below carefully.

Eligibility for Returns & Exchanges

We only accept returns or exchanges under the following conditions:

1. Defective or Damaged Goods: If the item you receive is defective or damaged prior to collection/delivery.
2. Incorrect Orders: If the product delivered does not match the order specifications (e.g., wrong size, fabric, or style).
3. Warranty Claims: Goods that are faulty due to workmanship within 30 days of collection may be eligible for repair or replacement (not refund).

Non-Returnable Items

Due to the custom nature of our products, we cannot accept returns or exchanges in the following cases:

• Items that have been worn, used, or altered after delivery/collection.
• Items that have been signed off by the customer during the final fitting/approval process.
• Items damaged due to misuse, negligence, or improper care after collection.
• Returns requested after the warranty period.

Return & Exchange Conditions

For any eligible return or exchange, the following must apply:

• The goods must be returned in their original condition (including packaging, labels, and tags).
• Proof of purchase (receipt or invoice) must be provided.
• The return must be requested within the applicable warranty/eligibility period.
• Returns must be delivered to our physical store address stated on your invoice.

We cannot be responsible for goods lost in transit if sent via third-party courier.

Process for Returns & Exchanges

Limitations of Liability

Our liability is limited strictly to the repair or replacement of defective items. We are not responsible for consequential or indirect losses such as missed events, additional tailoring costs, or delays caused by third-party couriers.